REG is Rwanda Energy Group. It’s a holding company in charge of energy in Rwanda. It has 2 subsidiary companies which are EDCL (Energy Development Corporation Ltd. ) in charge of energy development projects and EUCL (Energy Utility Corporation Limited) in charge of utility and maintenance. 

As we said in the 1st question, REG is a holding company. It has a role to supervise and monitor its two subsidiary companies, EDCL and EUCL. These two subsidiaries are the ones that deal with operations and services. EDCL is mainly into development projects while EUCL is the one that does the commercial activities and maintenance. When customers have electricity issues, EUCL is the one that intervenes. 

REG and EUCL headquarters are in Kigali, near SULFO Headquarters. EDCL is located in Kigali City Tower in the city center. We also have branches all over the country. In every District, there is one branch of EUCL except in Kigali City where there are 3 additional branches due to the bigger number of customers

You can call our toll free number, 2727 and get in touch with our call center any time. You can also browse the contact section of our website and find the phone numbers and emails of all our branches. 

You can either request for a new connection either online or by using hard copies. To get a new connection, the customer must fulfill the following preconditions:
•    Fill the Service Application Form (online or hard copy) and provide the requisite information (i.e.: legal name of applicant, service address, mailing address, work phone number, mobile phone number, PLUS the name, address and phone number of a personal reference);
•    Provide all necessary attachments (ID card/passport, proof of ownership/land title);
•    Make Full payment OR negotiate payment in instalments for service connection (as per the new connection policy);
•    Provide any other information REG may need;
 

The first 15 units that you will buy every month are charged at the rate of 89 Frws. The rest of the units is 212 Frws  but when you go beyond 50 units, you will be charged 249 for the additional units. 

Payment is only done on REG/EUCL/EDCL accounts. No cash payment is allowed. If one of our employees request a cash payment, please report him/her to 2727 or 0788310606.

This is not allowed at all. We consider any facilitation given to our staff as a corruption. If he/she even asks for it, please report him/her to 0788310606. 

The power cuts are due to the old distribution network which was build since the 60s and sometimes gets overloaded due to the demand that has increased. Rwanda has developed tremendously and the demand sometimes surpasses the capacity of this old network. Currently, there are many ongoing projects aiming at strengthening and expanding the existing network. 

You can either call or write to your respective branch or call on our toll-free line 2727. We are currently developing an online system where your will soon be able to view your arrears online by just filling in your customer account number 

Call your respective branch or call us on our toll free number 2727. We will connect you to the technical engineer for the maintenance ticket.

Call your respective branch or call us on our toll free number 2727.

You can either call your respective Branch or call our toll-free line 2727 and we connect you to  the responsible person.

Please click here to access it.

There are two options to purchase power. You can either use Pivot or eStep via MTN mobile money, Tigo Cash, Airtel Money or bank account. You can also dial *720# via your mobile telephone.  If both options are not working for you, please call your respective branch or our call center (2727) to know if there is another issue with your meter (cash power). 

Call the call centers of the telecommunication company (MTN or AIRTEL-TIGO) or bank you used. You can also call our call center (2727) in case you are not satisfied with the answer from these telecom companies. 
 

You can visit or call your respective branch or call us on our toll free number 2727

Please, call your nearest  branch or reach us on 2727.

You may contact your local REG Branch or call 2727, you may also contact us on our social media accounts: X: reg_rwanda, Facebook: Rwanda Energy Group or Instagram: regrwanda, we will give you detail on your category.

Your power consumption should at least exceed 300A. You may contact your nearest REG Branch or call 2727 for further information.

Report the incident to your nearest branch immediately or call 2727 for detail.

You may contact your local Branch or call 2727. You may also reach us on our social media accounts: X: reg_rwanda, Facebook: Rwanda Energy Group or Instagram: regrwanda.

It could be due to a voltage drop. You please contact your local Branch or call 2727 for assistance. You can also reach us on our social media accounts: X: reg_rwanda, Facebook: Rwanda Energy Group or Instagram: regrwanda, we will see how to address that issue.

Present a letter requesting title transfer and attach current copy of the land title and copy of ID.

You can approach your local branch for advice and assistance.

Please reach us on our social media accounts: X: reg_rwanda, Facebook: Rwanda Energy Group or Instagram: regrwanda.

You can report it using our social media accounts : X: reg_rwanda, Facebook: Rwanda Energy Group or Instagram: regrwanda.

Please call 2727 or report the case to REG nearest Branch.

For a residential category, it takes 4 to 10 working days to connect your residence, for non-residential category it depends (between 10-20 days).

You can contact your local branch for assistance.

Please request your property owner to get a supplementary meter.

You can contact your local branch for advice and assistance.

You can contact our nearest branch for assistance.

You can approach your local Branch for contract termination.

You may share your Meter number on 2727, or on our social media accounts.

Types of meters:

Edmi: Dial 08 enter

Star: Dial 075 enter

Landis : Dial i 000 or i025

Conlog combo: Dial #04#

Actaris combo: Dial 65 enter

Split Conlog: Dial #100#

Positivo: Dial 65 enter

Ningbo: Dial 100 enter

Sunrise: Dial 100 enter

Hexing: Dial 804 enter

If the code does not work, Please call us on 2727.