New Connection Process

NEW CONNECTION PROCESS

To get a new connection, the customer must fulfil the following preconditions:

Fill the Service Application Form (online or hard copy) and provide the requisite information (i.e.: legal name of applicant, service address, mailing address, work phone number, mobile phone number, PLUS the name, address and phone number of a personal reference);
Provide all necessary attachments (ID card/passport, proof of ownership/land title);
Make Full payment OR negotiate payment in instalments for service connection (as per the new connection policy);
Provided any other information REG may need;

The following timeframes for connection of service shall apply:

LV Connection:

Category	Conditions	Distance(M)	Connection Fee (Frw)	Additional Charges (Frw)	Duration (days)
LV connection	With existing Infrastructure	≤ 37	56,000	Nil	Within 4 (working days)
LV extension	With existing Infrastructure	> 37 - 50	56,000	Cost of extension	Within 4 (working days)
LV extension	Line extension required	>50 – 100	56,000	Cost of extension	Within 4 (working days)
LV extension	Line extension required	>100 – 800	56,000	Cost of extension	10 (working days)

MV Connection (0-100m)

Category	Transformer Capacity (kVA)	Distance (100M – 1km)	Connection Fee (Frw)	Duration (days)
Small industries(e.g. maize grinding, wood finishing, etc.,)	25–50	100M – 1km	Cost of extension	20 Working days
Medium industries(e.g. three star hotels, bakery, small pumping stations, etc.,)	100–250	100M – 1km	Cost of extension	20 Working days
Large industries(ex: five star hotels, complex commercial buildings, big water pumping stations, stadiums, higher institutes of education)	400–1,600	100M – 1km	Cost of extension	20 Working days

MV extension (100M – 5km)

Category	Transformer Capacity (kVA)	Distance (100M – 1km)	Connection Fee (Frw)	Duration (days)
Small industries	25–50	100M – 1km	Cost of extension	20 Working days
Medium industries	100–250	100M – 1km	Cost of extension	20 Working days
Large industries,	400–1,600	100M – 1km	Cost of extension	20 Working days
Industrial zones and integrated business centres (Udukiriro)	Not require a transformer	Within the boundaries of the integrated business centres (Udukiriro)	Will base on the quotation	2 Working days
Industrial zones and integrated business centres (Udukiriro)	Need of transformer of any size	Within the boundaries of the integrated business centres (Udukiriro)	Will base on the quotation	5 Working days after the customer presents proof of payment and when the transformer stand/cabin is already constructed and available by the day of his application.

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