ITANGAZO RIGENEWE ABAFATABUGUZI BOSE

 

ITANGAZO

 

Ubuyobozi Bukuru bw’Ikigo Gishinzwe Ingufu (REG) buramenyesha abagana iki kigo bose bakeneye serivisi ko nta serivisi n’imwe yishyurwa amafaranga mu ntoki.

 

Umuntu ukeneye serivisi yishyurwa amenyeshwa igiciro akabanza akishyura kuri konti za banki za REG/EDCL/EUCL, akazana inyemezabwishyu (bordereau) agahabwa serivisi uko yayisabye. Naho ukeneye serivisi itangirwa ubuntu, ntiyemerewe na gato kuyitangira amafaranga.

 

Umuntu wese utanze amafaranga akayaha umukozi wa REG mu ntoki, akunze kwitwa ay’urugendo (transport facilitation) cyangwa se yishyura serivisi ubusanzwe itangirwa ubuntu, aba atanze RUSWA, yaba yabisabwe cyangwa atabisabwe n’uwo ayihaye, kandi ibi bihanwa n’amategeko ndetse ntibinemewe na gato mu mabwiriza agenga imyitwarire y’abakozi ba REG.

 

Ubuyobozi bwa REG buboneyeho no kumenyesha abantu bose ko bwabashyiriyeho umurongo wa telephone bakoherezaho ubutumwa bugufi (message) cyangwa bakatwandikira bakoresheje Whatsapp, igihe cyose basabwe RUSWA n’umukozi wa REG cyangwa bamubonye ari mu bikorwa bijyanye na RUSWA. Iyo nimero ni 0788310606.

 

Tuboneyeho no kubakangurira gukoresha uyu murongo mutanga amakuru y’aho mubonye ruswa muri serivisi z’amashanyarazi kugira ngo dufatanye kuyica burundu.

 

 

 

Ron Weiss

Umuyobozi Mukuru

 

 

 

 

 

ANNOUNCEMENT

 

The Management of Rwanda Energy Group informs all customers seeking services from REG Holding or its subsidiaries (EDCL/EUCL), that no cash payment is allowed.

 

All payments are made via REG/EDCL/EUCL accounts. When it comes to free services, no payment is allowed.

 

Any cash payment to REG/EDCL/EUCL staff by a customer seeking a service is  CORRUPTION and is punishable by the law. This is also prohibited in the code of conduct of REG staff.

 

The Management of REG would like to use this occasion to inform the public that a special phone number has been dedicated to reception of complaints and information on corrupt behaviors observed on REG staff. You can report either by sending an SMS or using Whatsapp. The number is 0788310606.

 

We strongly encourage you to use this number and report any corruption behavior on REG/EDCL/EUCL staff. Let’s work together to eradicate corruption in the energy sector.

 

 

 

Ron Weiss

Chief Executive Officer

 

 

 

 

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